We’ve compiled some of your most frequently asked questions below. We hope we’ve answered all of your questions, if not, just give us a call on 0818 242 011.
You can book the following breaks with us:
Our hotels offer the following room types:
All hotels and holiday homes participating in the Heatons Hotel Breaks promotion are Fáilte Ireland approved. Hotels on offer include 3, 4 & 5 star properties.
You can book online on www.heatonshotelbreaks.com, or you can call our travel experts on 0818 242 011. Opening hours are: Monday to Friday, 9am to 5.30pm, excluding public holidays. Note: National Call Rates apply.
Visit www.heatonshotelbreaks.com and enter the following information into the search box:
Your hotel booking will always include either:
− breakfast only
− breakfast and dinner.
You can see this by referencing the offers available at your selected hotel. Simply select whichever works best for you!
Our website provides you with information on the facilities available under each hotel description. If the information you require is not specified, please contact our call centre.
When you complete your reservation online, an instant on-screen confirmation will appear. It will show your reservation details including your Booking Reference Number. We advise that you print out this document for your records. If you book by phone, you will be given a Booking Reference Number at the end of the booking process. A confirmation e-mail will also be sent if an e-mail address is provided. Simply present this booking confirmation to the hotel at check-in.
You can book most of our Breaks online up to 24 hours before your arrival date. For the following breaks however, you must contact our call centre:
a. Really last minute bookings – up to 12.00 noon on the date of arrival
b. Holiday Home bookings within 2 days of arrival.
Absolutely! When you have completed your search, you will see a list of hotels. This list can be filtered by clicking on the Filter Results button at the top of the page.
Yes. Firstly, enter a location/hotel, the date you want to travel, number of nights and then simply enter 1 adult into your search and our website will return suitable rooms to you. A single traveller can avail of any of our offers at the normal price.
Yes we do. Holiday homes are the most appropriate accommodation for your party size. If you wish to stay in a hotel, however, please call us and our team will do their very best to help.
Offers are subject to availability and while it is year-round, it may be limited during bank holidays and other peak periods.
You can pay for your break using your debit or credit card.
Yes, you can pay at the hotel using the payment method of your choice that is accepted by the hotel. The payment details taken at the time of booking only apply to your booking deposit.
Simply bring a copy of your booking confirmation email to the hotel.
The check-in and check-out times differ by hotel and these are featured on our website, but as a guide, the check-in time is normally after 2pm and check-out is before noon.
Yes. Our advice is that you should contact the hotel directly, but our bookings are guaranteed which means that the hotels are obliged to keep the room for the first night. If you do not show up for your break, the hotel is entitled to charge for one night's accommodation.
Should you need to cancel your booking you may do so on www.heatonshotelbreaks.com using the My Bookings tool at the top of the website or via the call centre on 0818 242 011. All cancellations will result in the loss of your booking deposit and processing fee. Cancellations made within the minimum cancellation period (less than 48 hours prior to 6pm on arrival date) will also incur a late cancellation charge by the accommodation provider. See terms and conditions for more details.
For changes to bookings, you will need to contact our call centre on 0818 242 011. For more details, please refer to the Terms & Conditions.
You should contact the hotel directly if it is an urgent cancellation, near to your arrival date and cancel your booking online using the My Bookings function found on our website.
After you have cancelled your booking, your cancellation will be noted and logged on our system. If you have supplied an e-mail address at the time of booking, you will receive an e-mail notifying you that your booking has been cancelled. The same reference number issued to your booking will apply to your cancellation.
Yes. Heatons Hotel Breaks uses the latest encryption technologies and payment processors to ensure all transactions are secure. Heatons Hotel Breaks is PCI Level 1 compliant which means that Heatons Hotel Breaks has adhered to global security standards that are designed to protect payment card information during and after a financial transaction.