Please read the following terms and conditions carefully (“Terms and Conditions”) which govern the use by you of www.heatonshotelbreaks.com (the “Site”). Once read please, save or print a copy for your records. These Terms and Conditions represent the entire agreement between us relating to the use of the Site.
Please visit our FAQ section where you will find answers to the most frequently asked questions.
Heatons Hotel Breaks are provided by WIN | WIN Breaks Limited, as a supplier of Heatons Hotel Breaks. WIN | WIN Breaks Limited acts always as an agent (or sub-agent as mentioned below) on behalf of accommodation providers in the arrangement of accommodation for Heatons Hotel Breaks listeners.
WIN | WIN Breaks Limited has its' registered office at Unit 3 Argyle Square, Donnybrook, Dublin 4 hereafter “WIN | WIN Breaks” or “we” (where applicable "we" and "us" will include Heatons Hotel Breaks).
You may only use the Site to make legitimate enquiries or reservations and agree not to make any speculative, false or fraudulent reservations or any reservations in anticipation of demand.
All offers are subject to promotional availability and while availability is all-year-around, there may be limited availability during bank holidays and other peak periods.
Where available, the following Accommodation and Room Occupancy types will be found on the Heatons Hotel Breaks website:
A non-refundable deposit is required at the time of booking which payment can be made by Credit Card or Debit Card. ‘Scream Ltd' along with the name of your chosen property will appear as a debit on your payment card statement. You will be responsible for the payment of the balance due and any additional costs to the accommodation provider on arrival.
Where you have additional requirements, you must ensure that the accommodation of your choice satisfies such requirements and you have requested these at the time of booking. Please ensure that you view the accommodation provider’s terms and conditions. The accommodation provider’s terms and conditions can normally be accessed online by visiting the website of the relevant provider.
The booking deposit, which is included in the price of the break and a processing fee of €2.95 per transaction (not included in the booking deposit), will be charged to your payment card at the time of booking.
Changes to your hotel booking can only be made up to 48 hours prior to the commencement of your break. These changes will incur a transfer fee equivalent to the booking deposit and processing fee. Note: If you change dates at the hotel originally booked you will not incur a transfer fee. You can review your booking online at www.heatonshotelbreaks.com at any time using the ‘My Bookings’ tool. Changes to the date of travel or choice of hotel must be made by phone at 0818 242 011.
Should you need to cancel your booking you may do so on Heatons Hotel Breaks using the My Bookings tool or via the call centre. All cancellations will result in the loss of your booking deposit and processing fee. Cancellations made within the minimum cancellation period will incur the loss of the booking deposit, processing fee and you will also be charged a late cancellation fee by the accommodation provider (please see below).
Failure to arrive for a confirmed booking will result in a cancellation or “no show” charge by the accommodation provider of the cost of the first nights’ stay in accordance with the accommodation provider’s own terms and conditions.
In the unlikely event that you encounter any service issues during your break, please inform the hotel during your stay, so that every opportunity can be made to rectify any issues. If your issue is still unresolved or if you have feedback regarding Heatons Hotel Breaks Breaks you can contact us on firstname.lastname@example.org or via our call centre Monday to Friday from 9am to 5pm (excluding public holidays). Alternatively, you may write to us at:
WIN | WIN Breaks
Unit 3, Argyle Square
Please note that any assistance given by us in relation to complaints is by way of goodwill gesture in our capacity as agent or sub-agent for the accommodation provider
We shall collect and process any personal data you provide to us in accordance with the Data Protection Acts 1988 and 2003 and in accordance with our Privacy Statement. Please see our Privacy Statement and Cookies Policy for more information.
We make no promise that materials on the Site are appropriate or available for use in locations outside Ireland and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Site from locations outside Ireland, you do so, on your own initiative and are responsible for compliance with local laws.
WARNING: When accessing our site through an insecure network please note that all communications on such a network are vulnerable to eavesdropping. Unencrypted connections, particularly those to social networking sites, are easily hijacked by a third party. To ensure privacy and integrity of your information, please use a secure private network known to you before providing personal information through these types of networks.
Occasionally, Heatons Hotel Breaks may need to make changes to the Terms and Conditions and reserves the right to do so. The most up to date Terms and Conditions are available on the website. The Terms and Conditions that apply to your booking are those displayed on the website (and accepted by you) at the time you make your booking.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland we and you submit to the jurisdiction of the Irish Courts. This will not prevent us from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms and Conditions.
By using the Site, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the Site.
We reserve the right to suspend, modify or amend the Site (or any part thereof) from time to time.